Each of the passages given below is followed by some questions. Each question comprises three statements (A), (B), and (C). In the context of the passage, decide which one, two, three or none of the statements is/are true

“In the Pandit’s complaint he asks why entries could not be made in the savings bank pass book on the strength of the counterfoil of the pay-in-slip. This would save the customer from waiting until the actual voucher passed through various desks/books. The use of the voucher is, in fact the correct procedure. The delay experienced by Mr. Pandit on that day could have been avoided. On our instructions the branch manager concerned has met the complaint and explained the matter. He has also emphasised the great risk to the customer and the bankif entries are made on the basis of the counterfoils.” [SBI PO, 1995]

Q1. A. The writer of this paragraph is another dissatisfied customer

B. The paragraph emphasises that counterfoils should not be used instead of vouchers

C. Use of counterfoils alone may not lead to any risk

a. Only A

b. Only B

c. Only C

d. Only A and B

e. Only B and C

Answer

Answer – (b) Only B

Q2. A. Mr. Pandit complains about a delay in some transaction at his bank

B. Mr. Pandit wants banks to make book entries on the basis of counterfoils

C. Entries made on the basis of vouchers do not involve risk

a. A and B

b. B and C

c. A and C

d. A, B and C

e. None is true

Answer

Answer – (d) A, B and C

Q3. A. In following the correct procedure, unreasonable delays are always inevitable

B. Mr. Pandit’s complaint was based on full knowledge of the banking procedure

C. Mr. Pandit’s suggestion was appreciated by the bank authorities

a. Only A

b. Only B

c. Only C

d. A and B

e. None is true

Answer

Answer – (d) A and B

Q4. A. the delay experienced by Mr. Pandit was caused by some temporary problem

B. The entries relating to Mr. Pandit’s case were not done according to proper procedure

C. Mr. Pandit was already aware of the proper procedure

a. Only A

b. Only B

c. Only C

d. A and B

e. B and C

Answer

Answer – (c) Only C

Q5. A. Using counterfoils instead of vouchers is risky not only to the customers but also to the bank

B. The bank authorities were not insensitive to Mr. Pandit’s complaint

C. The branch manager paid no heed to the authorities instructions

a. Only A

b. Only B

c. Only C

d. A and B

e. A and C

Answer

Answer – (d) A and B 
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